Terms of Service
1. Introduction
These Terms of Service apply to your access to and use of zorline.com, including browsing products, placing orders, making payments, requesting shipping support, submitting return or refund requests, or contacting our customer service team. By using this website, you agree to be bound by these Terms of Service and all related policies referenced on this website.
2. Website Operator
This website is operated by the business associated with zorline.com. For customer service, order questions, shipping issues, payment questions, return requests, or legal notices, you may contact us through service@zorline.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US.
3. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your location or that you are using the website with permission from a parent or legal guardian. You agree not to use our website, products, checkout system, payment services, or customer support channels for any unlawful, fraudulent, abusive, or unauthorized purpose.
4. Products and Product Information
We sell jerseys, teamwear, sports apparel, and related products. We make reasonable efforts to display product information, colors, sizes, images, descriptions, pricing, and availability accurately. However, slight differences may occur due to screen settings, photography, manufacturing batches, or product updates. We reserve the right to correct errors, update product information, or discontinue products at any time.
5. Custom and Personalized Products
Some products may include custom or personalized options such as names, numbers, colors, logos, patches, or other design selections. Customers are responsible for reviewing all customization details before submitting an order. Custom-made or personalized products may not be eligible for cancellation, return, or exchange once production has started, except where there is a confirmed quality issue or where required by law.
6. Orders and Acceptance
Placing an order does not guarantee acceptance of the order. We reserve the right to refuse, cancel, or limit an order for reasons including product unavailability, incorrect pricing, suspected fraud, payment failure, shipping restrictions, incorrect customer information, or other operational concerns. If an order is cancelled after payment has been collected, we will issue an applicable refund to the original payment method.
7. Prices, Currency, and Taxes
Product prices, shipping fees, discounts, taxes, and order totals are displayed at checkout. Unless otherwise stated at checkout, transactions are processed in United States Dollars (USD). If your payment method uses another currency, your bank, card issuer, wallet provider, or payment provider may apply exchange rates, conversion fees, or other charges according to its own terms.
8. Payment Terms
Payment must be successfully completed before an order is processed. We may accept payment methods displayed at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal where available. Payment security, failed payments, refunds to the original payment method, and payment disputes are explained in our Payment Policy.
9. Payment Security and Fraud Review
Payments may be processed by third-party payment providers such as Stripe and PayPal. We do not store full card numbers, CVV codes, complete wallet login details, or full PayPal account credentials on our website servers. Orders may be subject to fraud review, payment verification, risk review, or authentication checks before processing.
10. Shipping and Delivery
We provide delivery services to the United States, Europe, Australia, and the rest of the world where carrier service is available. Shipping fees, processing time, estimated delivery time, tracking updates, logistics carriers, customs duties, and damaged package reporting rules are explained in our Shipping Policy.
11. Delivery Responsibility
Customers are responsible for providing accurate shipping information, including recipient name, delivery address, phone number, and email address. If a package cannot be delivered due to an incorrect address, unavailable recipient, refused delivery, failure to collect the package, unpaid customs charges, or other customer-related reasons, additional fees or refund deductions may apply where permitted by law.
12. Returns, Exchanges, Cancellations, and Refunds
Return eligibility, exchange requests, order cancellation rules, clothing condition requirements, return shipping costs, damaged or incorrect item claims, inspection standards, and refund processing are explained in our Return & Refund Policy. Approved refunds are generally processed to the original payment method within 7 business days after approval.
13. Damaged, Missing, or Incorrect Items
Customers should inspect packages as soon as they are delivered. If an item arrives damaged, defective, missing parts, or incorrect, customers must contact us within 48 hours after delivery through service@zorline.com and provide the order number, product photos, outer packaging photos, shipping label or waybill photos, and a brief description of the issue.
14. Privacy and Data Protection
We collect, use, store, protect, and disclose personal information as necessary to operate the website, process orders, arrange shipping, handle payments, provide customer support, manage returns and refunds, prevent fraud, comply with legal obligations, and respond to payment disputes. More details are available in our Privacy Policy.
15. User Conduct
You agree not to misuse this website, interfere with website security, submit false information, place fraudulent orders, attempt unauthorized access, upload malicious code, infringe intellectual property rights, harass others, or use the website in violation of applicable laws. We may restrict access, cancel orders, or take other appropriate action if misuse is suspected.
16. Intellectual Property
All website content, including text, images, graphics, product layouts, designs, logos, icons, page structure, and other materials, is owned by us or used with permission unless otherwise stated. You may not copy, reproduce, distribute, modify, sell, or exploit website content without our prior written consent.
17. Third-Party Services and Links
Our website may use third-party services, including payment processors, shipping carriers, analytics tools, hosting providers, security tools, and plugins. These third parties may have their own terms, privacy policies, and service rules. We are not responsible for third-party websites, platforms, delays, technical failures, or services outside our direct control.
18. Disclaimer and Limitation of Liability
To the fullest extent permitted by law, our website, products, and services are provided on an “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, or free from technical issues. We are not responsible for losses caused by carrier delays, customs delays, payment provider reviews, customer-provided incorrect information, third-party service interruptions, or events outside our reasonable control.
19. Governing Law and Court Jurisdiction
These Terms of Service and any dispute arising from or related to your use of this website, purchases, payments, shipping, returns, refunds, privacy matters, or related policies shall be governed by the laws of the United States and the applicable laws of the State of California, without regard to conflict of law principles. Any dispute shall be resolved through the state or federal courts located in California, and you agree to submit to the jurisdiction of those courts unless mandatory consumer protection laws require otherwise.
20. Changes to These Terms and Contact Information
We may update these Terms of Service from time to time to reflect changes in our business, website operations, products, policies, payment methods, shipping practices, or legal requirements. The updated version will apply once posted on this website. If you have questions about these Terms of Service, please contact us through service@zorline.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US.