Shipping Policy
This Shipping Policy applies to orders placed through zorline.com. We provide worldwide shipping services for jerseys, teamwear, and related sports apparel. Please review this policy carefully before placing an order.
1. Shipping Coverage
We currently provide delivery services to the United States, Europe, Australia, and the rest of the world where carrier service is available. Shipping availability may vary depending on the destination address, local delivery restrictions, customs requirements, carrier coverage, or other logistics limitations. If a destination cannot be served, we may contact you to adjust the order or cancel and refund the order where necessary.
2. Order Processing Time
Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time. During peak seasons, promotional periods, inventory checks, or unexpected operational delays, processing may take slightly longer.
3. Shipping Fees, Free Shipping, and Estimated Delivery Time
Shipping fees and estimated delivery times depend on the delivery region. Free shipping is available only for orders shipped within the United States when the order subtotal reaches the required threshold. For Europe, Australia, and the rest of the world, free shipping is not currently available unless otherwise stated at checkout.
| Region | Shipping Fee | Free Shipping | Estimated Delivery Time |
|---|---|---|---|
| United States | USD $5.99 | Free shipping for orders of USD $89.00 or more | 7–12 business days after dispatch |
| Europe | USD $12.99 | Not available | 8–15 business days after dispatch |
| Australia | USD $14.99 | Not available | 9–18 business days after dispatch |
| Rest of World | USD $16.99 | Not available | 10–20 business days after dispatch |
4. Estimated Delivery Time Notice
Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery time may be affected by destination region, carrier route, customs processing, weather conditions, public holidays, local delivery workload, or other circumstances outside our control. Delivery delays do not automatically qualify an order for cancellation or refund after shipment.
5. Logistics Carriers
We use real third-party logistics carriers and delivery partners to ship orders. Depending on the destination, package size, shipping route, and service availability, orders may be delivered by carriers such as USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, or regional last-mile delivery providers. The final carrier for each order will be shown in the tracking information when available. We reserve the right to select the most suitable carrier or logistics route for each shipment to ensure reasonable delivery efficiency and service coverage.
6. Tracking Information
After your order has been shipped, tracking information will be sent to the email address provided at checkout when available. Tracking updates may take 48–72 hours to appear after the package has been handed over to the carrier. If tracking does not update immediately, this does not necessarily mean the package has not been shipped.
7. Delivery, Signature, and Package Collection
Please make sure your shipping address, phone number, and email address are accurate before placing an order. Some deliveries may require a signature, delivery confirmation, access code, or pickup from a local carrier location depending on the carrier and destination. If the recipient is unavailable, the carrier may attempt redelivery, leave a notice, or hold the package for pickup.
8. Failed Delivery, Refused Packages, and Incorrect Address
If a package cannot be delivered due to an incorrect or incomplete address, unavailable recipient, refused delivery, unpaid customs charges, failure to collect the parcel, or other customer-related reasons, additional shipping fees may apply. Any eligible refund may be reduced by shipping costs, return costs, carrier fees, or other related charges where permitted by law.
9. Damaged, Missing, or Incorrect Packages
Please inspect your package as soon as it is delivered. If your item arrives damaged, defective, missing parts, or incorrect, please contact us within 48 hours after delivery through service@zorline.com. Please include your order number, clear photos of the product, photos of the outer packaging, photos of the shipping label or waybill, and a brief description of the issue. After review, we may offer a replacement, refund, repair solution, or another reasonable resolution depending on the situation.
10. Customs Duties, Taxes, and Shipping Support
For orders delivered within the United States, customers do not need to pay customs duties or import taxes for domestic U.S. delivery. For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, handling fees, or other local charges may apply depending on the destination country or region. These charges are the responsibility of the customer unless otherwise stated at checkout. Customs delays are outside our control and may affect final delivery time. For shipping, tracking, delivery delay, damaged package, or customs-related questions, please contact us through service@zorline.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US.