Return & Refund Policy
This Return & Refund Policy applies to orders placed through zorline.com. We sell women’s clothing and related apparel products, and we aim to provide a clear, fair, and transparent after-sales process. Please read this policy carefully before submitting a return, exchange, cancellation, or refund request.
1. Return Window
You may request a return within 30 days after the confirmed delivery date. Return requests submitted after 30 days may not be accepted unless required by applicable law. The delivery date shown by the carrier tracking record will be used to determine whether the return request is within the eligible return period.
2. How to Request a Return
To request a return, please contact us through service@zorline.com before sending any item back. Please include your order number, the item you wish to return, the reason for return, photos of the product, and any relevant delivery or packaging information. Returns sent without prior approval may be refused or may not be processed.
3. Return Approval and Return Address
After receiving your request, we will review the order details and product condition information. If the return is approved, we will provide return instructions, including the correct return address and shipping steps. The return address may be different from the sender address, parcel label address, or company address shown on the website. Please do not return items to any address without our confirmation.
4. Clothing Return Conditions
Returned women’s clothing must be unused, unworn except for reasonable try-on, unwashed, unaltered, clean, odor-free, and in resalable condition. All original tags, labels, packaging, accessories, belts, detachable parts, protective covers, and included items must be returned together. Items with makeup stains, perfume, deodorant marks, pet hair, smoke odor, signs of wear, washing, alteration, damage, or missing tags may be refused or subject to a reduced refund where permitted by law.
5. Non-Returnable Items
Certain items may not be eligible for return for hygiene, customization, or product condition reasons. Non-returnable items may include final sale items, clearance items marked as non-returnable, custom-made or personalized products, altered items, worn or washed clothing, damaged items caused after delivery, intimate apparel where hygiene protection has been removed, and items returned without required tags, packaging, or included accessories.
6. Return Shipping Costs
If the return is caused by customer preference, incorrect size selection, change of mind, wrong address provided by the customer, or other customer-related reasons, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable unless required by law or unless the return is caused by our confirmed error. We recommend using a trackable shipping method because we are not responsible for returns lost or damaged during return transit.
7. Exchanges
Exchanges may be requested within 30 days after the confirmed delivery date, subject to product availability and return approval. Exchanges are usually available for the same item in a different size or color where stock is available. The item must meet the same return conditions listed in this policy. If the requested replacement item is unavailable, we may offer a refund, store credit where available, or another reasonable solution. Customers may be responsible for return shipping and any price difference unless the exchange is caused by our confirmed error or a verified product issue.
8. Order Cancellation
If you need to cancel an order, please contact us through service@zorline.com as soon as possible. Orders can only be cancelled before they are shipped, processed for dispatch, or entered into production for custom or personalized items. If the order has already been shipped or can no longer be cancelled, it will be handled under the return process after delivery. Custom-made or personalized products cannot be cancelled once production has started unless there is a confirmed quality issue or other reason required by law.
9. Refunds
Approved refunds will be issued to the original payment method used at checkout. Refunds are processed only after the returned item has been received, inspected, and approved, unless the case involves a confirmed lost package, verified merchant error, or another situation where a return is not required. Once approved, we will process the refund within 7 business days. The time it takes for the refund to appear in your account may vary depending on Stripe, your card issuer, bank, payment provider, or local financial institution.
10. Damaged, Defective, Missing, or Incorrect Items
Please inspect your order as soon as it is delivered. If you receive a damaged, defective, missing, or incorrect item, please contact us within 48 hours after delivery through service@zorline.com. Please provide your order number, clear photos of the product, photos of the outer packaging, photos of the shipping label or waybill, and a brief description of the issue. After review, we may offer a replacement, exchange, refund, repair solution, or another reasonable resolution depending on the situation.
11. Payment Disputes and Stripe Review
We process payments through secure third-party payment providers such as Stripe. If you believe there is a problem with your order, please contact us through service@zorline.com before opening a payment dispute or chargeback, so we have an opportunity to review and resolve the issue. For payment disputes, we may provide Stripe or the payment provider with order records, checkout information, payment confirmation, shipping confirmation, tracking records, delivery confirmation, customer communication, return request records, product photos, and policy information to support a fair review.
12. Contact Information
For return requests, exchange requests, refund questions, damaged package reports, order cancellation requests, or payment dispute assistance, please contact us through service@zorline.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US. Please include your order number and relevant photos or tracking information so we can review your request more efficiently.