Privacy Policy
1. Introduction
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit zorline.com, place an order, create an account, contact us, request shipping support, submit a return or refund request, or use our services. By using this website, you acknowledge that you have read and understood this Privacy Policy.
2. Website Platform
This website is a self-hosted store built on WordPress and powered by WooCommerce. This means that certain technical, order, customer, checkout, cart, account, shipping, payment, return, refund, and communication data may be processed through our website system, WooCommerce functions, installed plugins, hosting services, payment integrations, shipping tools, fraud-prevention tools, and related service providers.
3. Information We Collect
We may collect information that you provide directly, including your name, billing address, shipping address, email address, phone number, order details, account information, product size or style selections, customization details, customer service messages, shipping support requests, return or refund requests, payment-related references, and any information you submit through forms, checkout pages, account pages, or customer support communications.
4. Order and Product Information
Because our website sells jerseys, teamwear, and related sports apparel, we may collect product-related order information such as selected size, color, style, product category, quantity, order notes, name, number, logo option, patch option, design option, or other customization instructions submitted by the customer. This information is used to confirm, process, prepare, ship, support, and review your order, and may also be used as order evidence if there is a payment dispute, refund request, delivery issue, Stripe review, or PayPal review.
5. Automatically Collected Information
When you visit our website, we may automatically collect technical information such as IP address, browser type, device type, operating system, pages viewed, referring pages, access time, session activity, cart activity, checkout activity, cookies, log files, and other diagnostic data. This information helps us operate the website, improve performance, detect fraud, prevent abuse, troubleshoot technical issues, and maintain website security.
6. Cookies and Similar Technologies
We may use cookies, pixels, local storage, session identifiers, analytics tools, security cookies, WooCommerce cart cookies, and similar technologies to keep the website functional, remember cart contents, support checkout, improve browsing experience, analyze website performance, prevent fraud, and maintain security. You may manage cookies through your browser settings, but disabling certain cookies may affect cart, checkout, login, payment, or order functions.
7. How We Use Personal Information
We use personal information to process orders, confirm payments, prepare products, customize products where applicable, arrange shipping, provide tracking updates, handle customer service, manage returns and refunds, process cancellations, prevent fraud, improve website performance, comply with legal obligations, enforce our policies, respond to disputes, and protect the rights, safety, and security of customers, our website, and our business.
8. Legal Bases for Processing
Where applicable, we process personal information based on contract performance, legitimate business interests, legal compliance, consent, and protection against fraud or misuse. For example, order and shipping details are needed to fulfill a purchase, payment reference information is needed to confirm transactions, tracking information is needed to provide delivery support, and security logs may be used to protect the website and investigate suspicious activity.
9. Payment Processing
Payments on our website may be processed by third-party payment service providers, including Stripe and PayPal where available. These providers process payment information according to their own systems, security standards, and privacy practices. We may receive limited payment-related information such as transaction status, payment amount, payment method type, payment reference ID, fraud review result, billing details, and confirmation of successful, failed, refunded, or disputed payment.
10. We Do Not Store Full Payment Information
We do not store, access, or control your full card number, CVV, magnetic stripe data, complete payment credentials, wallet login details, or full PayPal account credentials on our website servers. Sensitive payment information is handled directly by the relevant third-party payment provider. We only retain limited transaction records necessary for order confirmation, accounting, fraud prevention, customer support, refund processing, and dispute response.
11. Payment Security
To help protect payment security, our website and payment providers may use SSL/TLS encryption, secure checkout connections, tokenization, PCI-DSS compliant payment infrastructure, fraud detection systems, risk review tools, payment authentication, 3D Secure where required, access control, transaction monitoring, and encrypted communication channels. These measures are designed to reduce unauthorized access, protect payment data during transmission, and support secure transaction processing through providers such as Stripe and PayPal.
12. Information Security Measures
We use reasonable technical, administrative, and organizational safeguards to protect personal information. These measures may include SSL/TLS encryption, secure hosting, limited access permissions, password protection, role-based access control, malware scanning, firewall protection, security monitoring, plugin and system updates, data minimization, order record controls, backup practices, and internal procedures for handling customer information securely.
13. Data Protection Practices
We take practical steps to reduce unnecessary exposure of customer information. These steps may include limiting access to authorized personnel, using secure administrator accounts, reviewing installed plugins and integrations, maintaining checkout security, retaining only necessary order and support records, using secure payment provider integrations, and restricting the disclosure of customer information to service providers that need it for order fulfillment, payment handling, shipping, support, legal compliance, or dispute response.
14. Data Minimization and Access Control
We limit the personal information we collect and use to what is reasonably necessary for order fulfillment, payment confirmation, shipping, tracking updates, customer support, legal compliance, fraud prevention, return and refund handling, and dispute response. Access to customer information is restricted to authorized personnel or service providers who need the information to perform business-related tasks.
15. Sharing Personal Information
We may share necessary personal information with service providers that help us operate the website and fulfill orders, including payment processors, shipping carriers, fulfillment partners, hosting providers, fraud-prevention providers, analytics tools, email service providers, customer support tools, tax or accounting service providers, and professional advisers. We do not sell customer payment information, and we do not authorize service providers to use your personal information for unrelated purposes.
16. Shipping and Delivery Partners
To provide delivery services to the United States, Europe, Australia, and the rest of the world, we may share shipping information with carriers, logistics providers, customs service providers, last-mile delivery providers, and tracking service providers. Depending on the destination and shipping route, orders may be handled by carriers such as USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, or regional delivery partners. Shared information may include your name, shipping address, phone number, email address, order number, package details, customs-related information, and tracking information where required for delivery or customs clearance.
17. Shipping Records and Delivery Evidence
Because our Shipping Policy includes regional shipping fees, delivery estimates, tracking updates, customs notices, package collection requirements, and damaged package reporting rules, we may retain shipping-related records to support customer service and dispute handling. These records may include carrier name, tracking number, shipping label, delivery status, dispatch date, delivery confirmation, address records, customer messages, package photos, waybill photos, and damaged, missing, or incorrect package reports submitted within 48 hours after delivery.
18. Stripe, PayPal, Refunds, and Dispute Evidence
For payment review, refund handling, chargeback response, Stripe dispute review, PayPal case review, fraud prevention, and order verification, we may retain and submit relevant order evidence. This may include order confirmation, customer communication, product details, customization details, payment confirmation, billing information, shipping address, shipping fee, tracking number, delivery confirmation, carrier records, customs or delivery notes, product photos, package photos, return inspection results, cancellation records, refund records, and policy information.
19. Customs and International Delivery Information
For orders shipped outside the United States, customs duties, import taxes, VAT, brokerage fees, handling fees, or other local charges may apply depending on the destination country or region. To support international delivery and customs clearance, we may provide required order, shipping, product, value, and recipient information to logistics providers, customs brokers, carriers, or government authorities where necessary or legally required.
20. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, fulfill orders, arrange shipping, provide tracking support, handle returns or refunds, respond to payment disputes, comply with tax and accounting obligations, prevent fraud, resolve legal claims, and enforce our policies. When information is no longer needed, we may delete, anonymize, or securely restrict access to it, unless a longer retention period is required by law or necessary for legitimate business purposes.
21. GDPR and Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy rights, you may have the right to request access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to processing, data portability, withdrawal of consent where processing is based on consent, and information about certain data sharing practices. To submit a privacy request, please contact us through service@zorline.com. We may need to verify your identity before processing your request.
22. Children’s Privacy and Contact Information
Our website and services are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children. If you have questions about this Privacy Policy, payment data handling, security practices, GDPR privacy rights, order information, shipping records, return or refund records, or dispute-related records, please contact us through service@zorline.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US.