Frequently Asked Questions

We sell jerseys, teamwear, sports apparel, and related products. Some items may include custom or personalized options such as names, numbers, colors, logos, patches, or design selections.

Yes. We provide delivery services to the United States, Europe, Australia, and the rest of the world where carrier service is available. Shipping availability may vary depending on destination restrictions, customs requirements, and carrier coverage. More details are available in our Shipping Policy.

Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. Processing time is separate from shipping transit time.

Shipping fees are USD $5.99 for the United States, USD $12.99 for Europe, USD $14.99 for Australia, and USD $16.99 for the rest of the world. Only U.S. orders of USD $89.00 or more qualify for free shipping unless otherwise stated at checkout.

Estimated delivery time after dispatch is 7–12 business days for the United States, 8–15 business days for Europe, 9–18 business days for Australia, and 10–20 business days for the rest of the world. Delivery times are estimates only and may vary due to customs, carriers, weather, or local delivery conditions.

Orders may be shipped through real third-party carriers and delivery partners such as USPS, UPS, FedEx, DHL, DHL eCommerce, local postal services, or regional last-mile delivery providers. The final carrier may vary depending on destination, package size, shipping route, and service availability.

Tracking information will be sent to the email address provided at checkout when available. Tracking updates may take 48–72 hours to appear after the package has been handed over to the carrier.

For orders delivered within the United States, customers do not need to pay customs duties or import taxes for domestic U.S. delivery. For orders shipped outside the United States, customs duties, VAT, import taxes, brokerage fees, or handling fees may apply and are the customer’s responsibility unless otherwise stated at checkout.

Please inspect your package as soon as it is delivered. If your item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours after delivery through service@zorline.com. Include your order number, product photos, outer packaging photos, shipping label or waybill photos, and a brief description of the issue.

You may request a return within 30 days after the confirmed delivery date. Returned items must meet our return conditions. Full details are available in our Return & Refund Policy.

Returned clothing must be unused, unworn except for reasonable try-on, unwashed, unaltered, clean, odor-free, and in resalable condition. Original tags, labels, packaging, accessories, detachable parts, and included items must be returned together.

Custom-made or personalized products may not be eligible for cancellation, return, or exchange once production has started, unless there is a confirmed quality issue or where required by law. Customers should review all customization details carefully before submitting an order.

Exchanges may be requested within 30 days after the confirmed delivery date, subject to product availability and return approval. Exchanges are usually available for the same item in a different size or color where stock is available.

If the return is caused by customer preference, incorrect size selection, change of mind, wrong address, or other customer-related reasons, the customer is responsible for return shipping costs. If the issue is caused by our confirmed error or a verified product problem, we may provide a reasonable solution after review.

Approved refunds are issued to the original payment method used at checkout. Once approved, we will process the refund within 7 business days. The time it takes to appear in your account may vary depending on Stripe, PayPal, your card issuer, bank, wallet provider, or local financial institution.

We accept payment methods displayed at checkout, including Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. All orders are processed in United States Dollars (USD). Details are available in our Payment Policy.

Payments may be processed by secure third-party providers such as Stripe and PayPal. We do not store full card numbers, CVV codes, full PayPal credentials, or complete wallet login details on our website servers. We may use SSL/TLS encryption, secure checkout connections, tokenization, PCI-DSS compliant infrastructure, fraud review tools, and access controls. More details are available in our Privacy Policy.

For order questions, shipping support, payment issues, return requests, refund questions, or privacy requests, please contact us through service@zorline.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US. Please include your order number and relevant photos or tracking information so we can assist you more efficiently.